Peak Roofing Contractors Customer Satisfaction Survey Please check the box that best describes your experience in the following areas. Survey Answer Key I = Significantly Below Expectation 2 = Slightly Below Expectation 3 = Met Expectation 4 = Slightly Above Expectation 5 = Significantly Above Expectation A. Satisfaction with Peak Roofing's Communication:I. Sufficient information was provided on product and workmanship warranties, materials to be used, or options on roof products and systems. 1 2 3 4 5 2. Specifics were given to help you understand and be prepared for the work to be performed. 1 2 3 4 5 B. Satisfaction with Peak Roofing's Professionalism:I. Peak Roofing presented a professional image. 1 2 3 4 5 2. Peak Roofing's Employees were courteous. 1 2 3 4 5 C. Satisfaction with the Timeliness of the project:I. Considering reasonable delays caused by the weather, was the scheduled start date met? If not, was a rescheduled start date communicated on a timely basis? 1 2 3 4 5 2. Once under way, was the job completed in the time period promised? 1 2 3 4 5 D. Satisfaction with Peak Roofing's Responsiveness:I. Peak Roofing was accessible and responsive to comments, request for information or changes. 1 2 3 4 5 E. Satisfaction with Peak Roofing's Workmanship:I. The finished job met the standards described in your job agreement. 1 2 3 4 5 2. The job site was cleaned up. 1 2 3 4 5 F. Satisfaction with the Caring exhibited by Peak Roofing:I. Equipment placement and job performance caused only minor inconveniences to you and your neighbors. 1 2 3 4 5 2. Proper care was demonstrated for your property. 1 2 3 4 5 G. Overall Level of SatisfactionG. Considering all factors, please rate your Overall level of satisfaction with Peak Roofing. 1 2 3 4 5 H. Based on your experience with Peak Roofing, would you recommend or refer us to others? Yes No I. Can Peak Roofing include your Survey and/or comments on their website? Yes No *For security purposes we will only use your first name with last name initial and city only. Additional CommentsName* First Last Property Address*EmailThis field is for validation purposes and should be left unchanged.
